Measures for Handling Complaints Regarding Mineral Procurement
Release Date:
2023-05-18 15:30
Source:
I. Spirit of the Document and Resolution:
This document is designed to appropriately address various instances of non‑compliance with the company’s procurement policies—such as unclear or ambiguous sources, insufficient or unclear supporting documentation, and potential involvement in high‑risk regions—by establishing reporting and grievance channels for the procurement function and relevant stakeholders, thereby enabling more effective oversight and continuous improvement across all stages of the procurement process.
II. Procurement Complaint Procedure:
The procurement process for mineral products and their derivatives is as follows:
1 : In the preliminary stage, the Procurement Department conducted a baseline assessment to verify supplier qualifications and determine whether they are… RMI Enterprises on the list;
2 : Meets procurement requirements, i.e., has completed a comprehensive KYC Conduct the investigation and, upon completion, include the supplier in the qualified supplier roster.
3 : Official procurement suppliers must be enterprises listed in the Qualified Supplier Directory and shall enter into a procurement contract;
4 : Upon receiving raw materials, the warehouse shall coordinate with the Procurement Department to verify the batch number, weight, and manufacturer. Incoming materials must be accompanied by a quality inspection certificate and a delivery note, ensuring that all the aforementioned information is complete.
5 : Upon receipt of raw materials, the warehouse shall coordinate with the analytical laboratory for sampling, testing, and sample retention; retained samples shall be properly stored. 24 months;
6 : The Production Department must ensure full traceability of raw materials, maintaining comprehensive written records across the entire supply chain—from raw materials to finished products—so that raw material batches can be traced at any time.
7 : Product outbound records must be linked to the inbound raw materials, thereby enabling downstream purchasers to trace the origins of the product’s ingredients.
Any procurement activities that do not comply with the aforementioned procurement procedures shall be deemed non‑compliant. Relevant persons responsible will be subject to appropriate disciplinary measures, ranging from reprimands and bonus deductions to reassignment or dismissal, depending on the severity of their liability. The company reserves the right to pursue criminal and civil liabilities arising from any significant production‑related incidents caused by such non‑compliant practices. Anyone who becomes aware of non‑compliant procurement activities may file a complaint with the relevant company authorities through established channels.
III. Complaint Channels:
1 Telephone complaints: Please call the company’s landline. 0731-28265126 Or the responsible supervisor, Mr. Tang. 13874124016 File a complaint;
2 , Email Complaint: You can send an email to : tang396919@hotmail.com File a complaint;
3 Website message complaints: Please visit the company’s website. www.chinatanb.com Submit a complaint via message;
Our company has appointed a dedicated person responsible for receiving and handling such complaints, and will promptly provide feedback on the outcome.
Zhuzhou Gaoli New Materials Co., Ltd. ( FIR.METALS&RESOURCE.,LTD We have consistently strived to be an honest, reliable, and trustworthy partner, and we will do our part to contribute to the compliant circulation of tantalum ore and its related derivatives.
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